October 27, 2011

Airline Ticket and Reservations Policy for the Flood Situation in Thailand

by admin — Categories: News and UpdateComments Off

Two of Thailand’s largest airlines, THAI Airways International and Bangkok Airways, have implemented a ticketing policy for the current flood situation.

A number of international carriers that fly to Suvarnabhumi have similar policies in place, including Malaysia Airlines, EVA Air, British Airways and Qantas.

Low-cost carrier AirAsia has not implemented a policy for flight changes or cancellations.

Bangkok Airways Ticket and Reservations Policy for Flood Situation in Thailand

For passengers holding Bangkok Airways (PG) ticket (ticket number start with 829) traveling to/from any destination within Thailand operated by Bangkok Airways;

Rebooking from the original traveling date between 14 and 31 October 2011 could be done under the same Passenger Name Record and same booking class. The new booking must be traveling on/before 30 November 2011. Upgrade to a higher booking class is permitted with charge of differential fare and without any fee.

Unused ticket and Non-Refundable ticket issued by PG, or booked through www.bangkokair.com or issued by agents can be fully refunded

Remark : In order to receive prompt assistance, contact should be made at the original point of sale and/or where the tickets were issued.

If tickets were purchased through a travel agency, please make contact with the facilitating agent.

If tickets were purchased directly through Bangkok Airways reservation center or online reservations (www.bangkokair.com), please contact 1771 (07.30 – 20.00 Weekdays, 07.30 – 18.30 Weekends) or.

Ticket and Reservations Policy for Flood Situation in Thailand

Due to flooding situation in several provinces of Thailand, all TG ticket(s) issued worldwide on/before 11oct11 for travel date on sector to/from Thailand during 12oct11-31oct11:

The following procedures will apply:

1. Change of Reservation : To / From Thailand

Extend ticket validity to 31Oct11 and allow to change date of travel without fee/surcharge.

2. Reroute / Reissued : To / From Thailand and beyond destinations

-  Permit to reissue / reroute within any online destination in Thailand and beyond destinations within ticket validity without fee/ surcharge providing that any fare differences and /or expenses (Taxes /Surcharges) has to be settled by our passenger(s)

3. Refund : TG ticket(s) issued worldwide

- Ticket(s) with non-refund condition remain unchanged.

Air Asia has implemented their flood ticketing policy for passengers travelling on flights to Bangkok’s Suvarnabhumi Airport.

AirAsia is still offering normal flight services from Bangkok Suvarnabhumi Airport. Flood-affected passengers whose travel dates are today to 15 November 2011 have two options:

1. Passengers may change their travel dates until 15 December 2011. The date change fee will be waived for flood-affected people. New travel dates are subject to seat availability. Black-out datesfor the ticket change are during 4 – 6 December 2011 and 9 – 12 December 2011.
2. Keep the ticket value as a credit shell. The credit shell will be valid for up to 3 months from the date of issue. All normal terms and conditions apply.
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